Terms of Use

Last updated 10 November 2026

1. Who we are

Snappora is operated by [COMPANY LEGAL NAME], [REGISTERED ADDRESS], Greece (VAT [NUMBER]) ("we"). Contact: [CONTACT EMAIL]. This address is also our single point of contact for users and authorities under the EU Digital Services Act.

2. Who can use Snappora

You must be at least 18 years old. You confirm your date of birth when you create an account; it cannot be changed later. Accounts of people under 18 are removed when we find out.

3. Your account

Keep your password safe and tell us if someone else uses your account. One person, one account. You can delete your account at any time in Settings → Delete account; this removes your profile, pins, photos, videos, comments, messages and push tokens.

4. What you post

You keep the rights to your photos, videos and texts. You give us a non-exclusive, worldwide, free licence to store, show and distribute them inside Snappora for as long as they are online, only to run the service. Photos and videos are taken with the in-app camera; a dual photo also takes a selfie with the front camera right after the photo. Videos have no sound, except on Influencer and Business, where a video may keep its sound and a photo or text pin may have a voice caption (up to the plan's video length). You are responsible for what can be heard in your recordings, including other people's voices and music. Pins disappear when their live time ends (at most 24 hours on Traveller, 48 hours on Explorer, 1 week on Adventurer, 1 month on Influencer and Business). A scheduled pin goes live on a later day at the time its photo was taken, and that time can't be changed. On Adventurer, Influencer and Business your own pins stay visible to you until the end of January of the next year for “Year on the map”, then they are deleted.

5. Rules

Do not post anything illegal, sexual content, nudity, violence or threats, hate, harassment, content that endangers children, other people's private information (including where someone lives), spam, scams or impersonation. Do not pin places that put people at risk. Respect other people's rights, including copyright and the right to their own image. Do not scrape, overload or attack the service, and do not try to get around plan limits or the age check.

6. Reports and moderation

You can report pins, comments, messages and accounts from the ••• menu. We review reports and may approve the content, remove it with a warning, or remove it and block the account. After three warnings an account can't post, comment or message for 7 days; a blocked account can still sign in and browse, but can't post, comment or message. When we act on your content we tell you what we did and why, and you can ask us to look again by writing to us. Text is checked automatically for banned words before it is published, and new pins (text, photos and still frames of videos) are checked automatically by an AI safety service; a pin it flags is hidden and you are told. Sound and voice captions are not checked automatically, but can be reported. Illegal content, especially anything harmful to children, is reported to the authorities.

7. Location features

Pins are public places on a map, and a pin shows the exact spot you choose. If you post “Now” where you are, others can see where you are at that moment; you decide what you share and are responsible for it (you can schedule a pin for a later day instead). “Taken on location” only means the phone was within 200 m of the pin when the photo was taken; it is not an identity check. The small coloured pin next to a name shows that account's plan (red Traveller, yellow Explorer, green Adventurer, blue Influencer, silver Business); it is a sign of a paid plan, not identity verification. Shiny gold pins are paid Spotlight promotions: a Spotlight bought stays in the account until it is used on one of the account's live pins, for up to one year after purchase; that pin is shown in gold and stays on the map at least until the Spotlight ends. It doesn't change the plan. Time capsules open only within 100 m of the pin. Do not use Snappora while driving or in dangerous places. Maps: © Mapbox, © OpenStreetMap contributors and Mapbox's imagery providers (the ⓘ button on every map lists them); the map is used under Mapbox's terms and may not be copied or downloaded from the app.

8. Plans and payments

Plans, prices and perks are shown in the Plans screen. During the test phase payments are in demo mode and nothing is charged. When paid plans start, they renew monthly until cancelled in the App Store or Google Play, and the store's terms apply to billing and refunds. Spotlights are one-time purchases: an unused Spotlight must be used within one year of purchase and expires after that; once used, it runs for its full length. EU consumers keep their legal withdrawal rights where they apply.

9. Availability and changes

We work to keep Snappora running but cannot promise it will always be available or error-free. Features can change. If we change these Terms in a way that matters, we tell you in the app and ask you to accept them again.

10. Liability

Nothing in these Terms limits liability that cannot be limited by law (for example for intent, gross negligence or injury). Otherwise we are not liable for content posted by other users or for indirect losses.

11. Law and complaints

Greek law applies, without taking away the protection of the law of your country of residence in the EU. Contact us first at [CONTACT EMAIL]. You can also use the competent courts or an out-of-court dispute settlement body under the Digital Services Act.